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Frequently Asked Questions
WHY USE THE DRESSMARKET?
 
1. Fantastic Google rankings
6. Image Editing Advice and Help
  2. Unbeatable Security 7. Excellent Customer Service
  3. Outstanding Value for Money 8. International Exposure
  4. Advertiser Control Panel 9. Variety of Payment Options
  5. Established 2004 10. No Other Charges
   
BUYING AN ADVERT

Q How do I buy an advert?

1. Simply click the 'Advertise' link on the navigation menu above and choose the type of Advert you would like. You then have the choice of paying by credit card, Paypal or by cheque.
2. Once payment has been made, you will be able to log in to The Dressmarket, add your dress details and publish your advert. The whole process is very straightforward and takes about 5 minutes from start to finish.


If there are any problems we can be contacted by phone or e-mail.

Q What costs are involved?
Only the cost of the advert. That's it.

Q What other costs are involved?
As far as The Dressmarket is concerned - none.

Unlike some other sites, we don't ask for a percentage of your dress sale as commission.

Why should we? Would you pay a commission to your newspaper if you sold it through them? After all, it's your dress!
The only fee you will ever pay is the cost of the advert itself.

Q What if I don't want to pay on-line?
In that case simply click here to submit an advert and send us payment by cheque. Our address is here



LOGGING IN
Q Why won't the site accept my login details?
The password field is case sensitive so check that your password has been entered correctly.

Another, much less frequent reason, is that there has been a delay in the e-mail being sent from the payment provider (Worldpay or Paypal). In this case, give us a call or send an e-mail and we'll sort it out, usually in a matter of minutes.

Q I've paid with Paypal but haven't received my log-in details.
Unlike the credit card payment option, the Paypal option isn't fully automated and advert accounts have to be created manually. This may result in a delay of between a few minutes or a few hours depending on the time of day or night.



ADDING AN ADVERT

Q How do I add an advert?

Once you have made payment, you will receive an e-mail with confirmation of your username and password. You use these to log in. Once you have logged in you simply fill in the details of the item for sale, add the image and then publish your advert.

Q I'm not confident about editing or uploading images.
No problem. Just e-mail the images to us and we'll edit and upload them for you at no extra charge.

Q My image is too big. How can I get it to the right size?
The quickest and easiest way is to e-mail the image to us along with your username. We'll do the rest - usually within a few minutes of it arriving.

However, if you want to do it yourself, make sure that the following steps are carried out in this order:
1. reduce the dpi to 72
2. reduce the quality level to 84%
3. reduce the width to 400 pixels

The ideal image should be a 400 pixel wide JPG saved at 72 dpi. To achieve this, open the image of your dress in the image editing software on your PC and find out what resolution it is, i.e. how many dpi and what size it is in pixels. Set the dpi settings to 72 and save the image. Then set the size of the image to 400 pixels wide. Save the image in .jpg format and upload it onto the website.


Q How do I make my advert look good?

1. Don't use capital letters throughout your text. An advert which contains only capital letters is very hard to read.
2. Give a good description of the dress to accompany the photos.
3. Use photos which show the dress being worn. It's hard to see how a dress looks if it is hanging on the back of a door or laid out across a chair.


CONTACTING BUYERS

Q What's the best way to make sure that my dress will sell?

1. The first - and possibly most difficult- thing to do is to put yourself in the shoes of the buyer and set the selling price at a price that's likely to attract buyers.
2. Be aware of what the dress is currently selling for, it may have reduced in price since you bought it, and price your dress accordingly.
3. Remember that although y
our dress is probably much loved and although you'll have spent a lot of time and effort finding it and a lot of money on buying it, the dress won't yet have the same emotional investment for its new owner.
Cast your mind back. When you were looking for a dress would you have paid what you're asking for it?- Try to price the dress at a level you yourself would be willing to pay for it if it wasn't yours.

Q How do I contact potential buyers?
If you have included the designer name and model in your dress advertisement, you will be notified when someone posts an advert looking for that dress.
Buyers will use the "contact seller" link to send a message to you. This message comes first to a holding pen, where we check it to make sure that it's not from a scammer. Once we are sure it's genuine, the enquiry is forwarded to you and you can then deal directly with the buyer.

Q What do I do when I sell my dress?
You can either log back in and click the delete advert button or drop us a line to let us know you've sold your dress and we'll stop you getting any more e-mails.

PAYPAL
Advertisers who pay using paypal may experience a slight delay in the creation of their advert accounts, which have to be created manually. This delay is usually no more than a few minutes but can sometimes be longer.
 

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